Booking & Reservations
What is your cancellation policy?
Cancellations made more than 48 hours before your arrival date receive a full refund. Cancellations within 48 hours of arrival — and bookings made within 48 hours of check-in — are non-refundable. No-shows are charged in full.
How do I cancel my reservation?
Visit My Booking and enter the email address you used when you booked. You'll see your upcoming reservations and a cancel button. If you run into any trouble, email us at crystallakeresort@gmail.com and we'll take care of it.
How long does a refund take?
Refunds are processed immediately upon cancellation and typically appear on your card within 5–10 business days, depending on your bank.
What's the difference between a motel room and a cottage?
Our motel rooms are available nightly and work great for shorter stays — they come with a bed, private bathroom, and lake views. Rooms are booked and paid for online.
Our cottages are private, standalone units with full kitchens, living spaces, and more room to spread out — ideal for families or groups who want to settle in for the week. Cottages are rented by the week (Saturday to Saturday) and booked by contacting us directly. Reach out here to check availability.
Arrival & Logistics
What are the check-in and check-out times?
Check-in is at 3 PM. Check-out is at 10 AM.
Is there 24-hour staff on-site?
Our front desk is staffed daily from 9 AM to 5 PM — give us a call at (231) 233-1632, we're happy to help. For anything outside those hours, you're welcome to leave a message and we'll get back to you.
How far are you from downtown and major attractions?
We're right on the shores of Crystal Lake in Beulah, MI. Sleeping Bear Dunes is 45 minutes away, Traverse City is about an hour, and Frankfort's Lake Michigan beach is just 7 miles away.
Is there parking?
Free on-site parking is available for all guests. There is ample space in our lot — no reservations needed.
Is the resort accessible?
The property does not have an elevator. If you have specific accessibility needs, please contact us before booking and we'll do our best to accommodate you — reach us at (231) 233-1632 or crystallakeresort@gmail.com.
Amenities & Dining
Is there high-speed Wi-Fi?
Yes — every suite has complimentary WiFi.
Are you pet-friendly?
We are not pet-friendly at this time.
Can locals dine at the restaurant?
We don't have an on-site restaurant. Cold Creek Inn is right down the street at 185 S Benzie Blvd (2nd floor) — great cocktails, outdoor seating.
Ready to Book Your Stay?
Still have questions? Send us a message — we're happy to help.
Reserve Your Room